Refund policy

We hope you love everything you order from us, but if not, our raincoats can be returned within 30 days of receipt, no questions asked.

We do ask that products show no signs of use, with their label and packaging intact and be in the original condition they were received in (a test run at home is perfectly fine).

You’ll be refunded in full to your original form of payment. If you received any promotional or other discounts when you paid, any refund will only reflect the amount you were charged.

Return shipments are free of charge within the E.U. when using our pre-printed return labels. Please contact our customer service at info@apa-intemporal to receive a label.

If you are located outside the E.U., you will assume all costs associated with returning the product to APA Intemporal.

*** For APA x Dzaino Travel Pouches shipping is free within the E.U. but returns postage costs are not included. For our Travel Pouches we are happy to offer a full refund or exchange, within 14 days of receipt (21 days for orders outside Europe). We do not refund postage costs.

Returns must be made to the following address:
Dzaino Studio
Heinrich-Heine-Straße 36,
10179 Berlin
Germany

We strongly recommend that you send returns by recorded delivery and obtain proof of postage as we cannot be held responsible for items lost or damaged in transit. Items are returned to APA at your own cost. Postage costs will only be refunded if goods are faulty. (Your rights & conditions will not be affected).